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Frequently Asked Questions
Browse help articles grouped by topic.
Getting started
How do I contact GGIS support?
How to sell on GGIS Marketplace
How to buy on GGIS Marketplace
How do I create an account?
Trust & safety
What does the Verified ID badge mean?
How do I leave feedback for a seller?
How is feedback moderated?
How do I keep my account secure?
Posting rules
What are the rules for posting an ad?
What items are prohibited?
Tips for writing an effective ad
Why can't I post my ad?
Why was my ad flagged as a duplicate?
How long does ad moderation take?
Premium services
What are Premium Services?
What types of boosts are available?
What is low-priority promotion?
Boost packages vs. Pro Sales — what's the difference?
Pro Sales
What is Pro Sales?
How do I set up a Pro Sales campaign?
Understanding your Pro Sales statistics
Balance & payments
How do I top up my GGIS Balance?
What is GGIS Balance?
What is the refund policy?
Using the app
How do I save an ad to favourites?
How do saved searches work?
How do I follow a seller?
How do I chat with a seller?
How do I download the GGIS app?
What's the difference between the app and website?
How do I mark an ad as sold?
How do I renew an expired ad?
Account
How do I delete my account?
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